Customer Service Training

Do you shutter when you witness your company's customer service?

Our one day seminar on customer service covers how to:

• build rapport over the phone
• put an end to chasing your customer through the phone voice system
• listen effectively
• explore customer requests and match them with win win solutions.
• give feed back and communicate clearly
• defuse frustrated customers and reach a resolution.
• ask for an order

The customer service expert who developed our program began his career in retail sales. Since his start he has held positions in training, business management, and human resources.  He holds a Masters of Public Affairs degree in Personnel Administration.  He has taught as an adjunct professor at the college level and has won various public speaking contests. 

Call to reserve your customer service program today 724-766-7660